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Micro Credentials

Micro courses are short, affordable and immediate skill update in a practical skill area.

Each self-paced course is full of tips, takeaways and reflective questions to test and build your knowledge.

Complete the courses in around 3-12 hours for a fast skill update, and receive a Certificate of Completion.

Assertive Communication

Assertive Communication

This self-paced short course provides practical advice on the importance of assertive communication and how to introduce it to your soft skill set.
Being a Mentor

Being a Mentor

This self-paced short course provides a detailed insight into the role of a mentor and how a successful mentor/mentee relationship can be fostered.
Business Networking Basics

Business Networking Basics

This practical short course is full of tips, advice and tactics to help you succeed at business networking.
Creating a Safety Culture

Creating a Safety Culture

Learn the importance of beliefs, values and attitudes towards safety issues within an organisational culture.
Deliver Training in Your Workplace

Deliver Training in Your Workplace

Discover the skills to provide training concisely, effectively and in an engaging way, froom planning to delivery.
Developing Customer Loyalty

Developing Customer Loyalty

This self-paced short course will provide you with strategies to improve customer loyalty and deliver these through your organisation.
Effective Meetings

Effective Meetings

Learn how to plan and run meetings that are effective and efficient in this self-paced short course.
Handling Conflict at Work

Handling Conflict at Work

This short course provides valuable tips and tools to help you manage conflict in diverse work situations.
Handling Customer Complaints

Handling Customer Complaints

This self-paced short course is designed to give you a better understanding of how and why to customer feedback.
Health and Safety Leadership

Health and Safety Leadership

Learn how to lead and support strategies for meeting workplace health and safety responsibilities of your organisation.
Influencing and Negotiation Skills

Influencing and Negotiation Skills

Become an effective influencer and negotiator in your workplace with this introductory short course.
Innovation in the Workplace

Innovation in the Workplace

This self-paced short course will teach you how to develop workplace practices, behaviours and an environment that supports and promotes innovation.
Managing a Sales Team

Managing a Sales Team

This short course offers an introductory guide to key elements of the sales management process for newly appointed sales managers.
Managing Work Stress

Managing Work Stress

This short course will help you better understand the causes of stress and how it can be managed in a work environment.
Manual Handling Awareness

Manual Handling Awareness

This professional development short course allows you and your staff to refresh your understanding of manual handling practices.
Planning and Delivering a Conference

Planning and Delivering a Conference

From identifying the purpose to confirming budgets and speakers, this is a must-do course for anyone asked to bring a conference together who needs a place to start.
Skills for Conducting Interviews

Skills for Conducting Interviews

Learn interviewing skills required of managers in any field who are responsible for bringing onboard new staff members.
The Confident Communicator

The Confident Communicator

This short course is full of practical tips for lifting the quality of your communication with work mates, suppliers, customers and staff at all levels.
Time Management at Work

Time Management at Work

The simple and practical short course will give you tips, tricks and insights about managing your time better that you can apply straight away.
Understanding Health and Safety Incident Management

Understanding Health and Safety Incident Management

Understand the role of responding to incidents and how to support a safe working environment and culture.
Conflict Management Course Bundle

Conflict Management Course Bundle

This popular skills bundle combines our Handling Conflict at Work and The Confident Communicator courses.
Telephone Communication

Telephone Communication

All telephone interactions are a form a customer service and should be of the same high standard as face-to-face interactions.

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