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Telephone communication is a form of customer service. It is crucial within an organisation that all telephone interactions with customers are of the same high standard as face-to-face interactions.  

What You'll Learn

  • The importance of ensuring telephone communication is of a high standard
  • How to create outstanding customer experiences
  • Organisational protocols
  • Verbal, vocal communications
  • Transferring and escalating calls
  • Taking messages
  • Handling challenging customers
  • Problem solving
  • Closing calls
  • Procedures when making telephone calls

This Course is Ideal For

This would benefit anyone within an organisation who works with customers. 


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