A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response.
Social media provides customers with a global forum to comment on your business, so the way your staff handle customer complaints has become more public and therefore more critical than ever.
This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.
What You'll Learn
- How complaints are made and turning them around
- Helping customers to complain
- Complaints handling policies
- Using communication skills
- Complaint records and registers
- Deciding what to do
- Referring customers on
This Course is Ideal For
Business owners, frontline managers, sales teams, team leaders.
This professional development course can also be delivered face-to-face or online for groups of staff as an interactive presentation or half-day workshop. For more information about this course or other workshop topics, please email enquiries@mitraining.edu.au or phone 1300 549 190.
