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A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response.

Social media provides customers with a global forum to comment on your business, so the way your staff handle customer complaints has become more public and therefore more critical than ever.

This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.

What You'll Learn

  • How complaints are made and turning them around
  • Helping customers to complain
  • Complaints handling policies
  • Using communication skills
  • Complaint records and registers
  • Deciding what to do
  • Referring customers on

This Course is Ideal For

Business owners, frontline managers, sales teams, team leaders.

This professional development course can also be delivered face-to-face or online for groups of staff as an interactive presentation or half-day workshop. For more information about this course or other workshop topics, please email enquiries@mitraining.edu.au or phone 1300 549 190.

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