To achieve important outcomes in the workplace it is important to communicate assertively utilising a full range of communication mediums while sustaining robust and productive working relationships.
Identified as a core communication skill, understanding how to be assertive allows you to express yourself effectively and defend your point of view, while continuing to respect the rights and beliefs of others.
This self-paced short online training course provides practical advice on the importance of assertive communication and how to introduce it to your soft skill set.
What You'll Learn
- Communication processes
- Understanding different communication styles
- Learn to be assertive: How and when to say no
- The other aspects of communication: Non-verbals, physical contact, body space
- Negotiation techniques
This Course is Ideal For
This is a critical interpersonal skill and would benefit anyone working in a team environment or with customers.
This professional development course can also be delivered face-to-face or online for groups of staff as an interactive presentation or half-day workshop. For more information about this course or other workshop topics, please email firstname.lastname@example.org or phone 1300 549 190.