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Offering exceptional customer service is important for all organisation to retain existing customers and grow your business. 

This self-paced short course provides practical advice on the importance of customer service and how to introduce it to your soft skill set.

What You'll Learn

  • Identifying your customer
  • Greeting customers and personal presentation
  • Expressing yourself clearly
  • Interpersonal skills
  • Building good customer relationships
  • Understanding the importance of cultural awareness
  • Determining your customer needs and Service delivery
  • Ongoing customer service and customer feedback

This Course is Ideal For

This is a critical skill and would benefit anyone working with customers.

This professional development course can also be delivered face-to-face or online for groups of staff as an interactive presentation or half-day workshop. For more information about this course or other workshop topics, please email or phone 1300 549 190.

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