pd online workshops

A Framework for Making Difficult Feedback Digestible

A Framework for Making Difficult Feedback Digestible webinar focuses on providing managers and leaders with strategies to deliver difficult feedback to their employees in a way that is both effective and compassionate.

The webinar emphasizes the importance of creating a safe space for employees to receive feedback, and outlines a step-by-step process for delivering feedback that is clear, specific, and actionable.

Participants will learn about the SBI (Situation, Behaviour, Impact) framework for providing feedback, and techniques for active listening and managing emotional reactions.

This webinar will provide valuable insights and practical tools for leaders who want to improve their feedback delivery skills and build stronger relationships with their teams.

Talking Points

  • Understanding the importance of creating a safe and supportive environment for giving and receiving feedback
  • Learning a step-by-step process for delivering difficult feedback that is clear, specific, and actionable
  • Familiarity with the "SBI" (Situation, Behavior, Impact) framework for providing feedback
  • Developing active listening skills and strategies for managing emotional reactions during feedback conversations
  • Gaining confidence in giving feedback and building stronger relationships with employees through effective communication


Elaine Green - Team Coach & Leadership Expert

Elaine Green is a respected leader with 30 years leadership, coaching and people development experience. She works with clients from diverse industries and teams in Australia and across the globe. Elaine has extensive experience leading and coaching in a virtual environment. 

Elaine’s global people development, coaching and facilitation experience ranges across the public and private sectors, commercial and not for profit organisations. Her diverse industry experience includes:  Government, Finance, Education, Professional Services, Retail, Energy, Telecommunications, Mining, Communication, Fashion, Sport, Health and Travel.

As a leader Elaine has a proven ability to recruit, motivate and develop high performing teams, to provide exceptional customer service and successfully deliver on key objectives.

Elaine is passionate about helping people navigate dynamic and complex environments. By building connection and trust, she strives to respectfully support and stretch clients to be courageous and achieve their goals. Elaine adapts her approach to each individual’s context and encourages her clients to identify and leverage their unique strengths and characteristics. She enjoys helping people feel energised and connected to their purpose and also achieve a balanced life.

Elaine consistently enhances her practice and has a strong commitment to continuous learning and using evidence-based approaches.

Frequently Asked Questions

How long is the webinar?

The webinar is 45min of delivery + 15min questions.

How is it delivered?

The webinar recording is on demand and accessible by accessing our Learning Management System. 

What if I can't attend live?

You will have access to this webinar recording for 3 months.

How do I book?

You need to purchase the webinar recording online. You will then be provided with log on details to our Learning Management System to view the recording. 


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