Conflict is an inevitable part of work, but poorly handled conflict can lead to breakdowns in communication and collaboration, team inefficiency, and lower performance and productivity, reducing your team's effectiveness.
Conflict Resolution Training for the Workplace uses the Thomas-Kilmann Conflict Mode Instrument (TKI) to teach your team to consciously steer conflict situations in constructive directions.
Participants will learn about their own and others’ approaches to conflict and develop skills to assess conflict situations and select appropriate strategies to address them. You’ll practice using different conflict-handling modes and create an action plan to develop more effective conflict-resolution skills.
Delivery Format
MiTraining can deliver Conflict Resolution Training for the Workplace as either:
- A half-day face-to-face workshop
- A full-day face-to-face workshop
Delivery can be onsite at your premises or at an arranged venue.
A minimum of six participants are required per delivery.
To discuss your specific requirements for Conflict Resolution Training for the Workplace, contact MiTraining today.
Course Content
The course provides a comprehensive framework for understanding, assessing, and addressing conflict situations.
Participants will:
- Explore and define conflict
- Discover the Thomas-Kilmann conflict mode instrument
- Examine the conflict modes
- Understand your own approach to conflict
- Learn how to select and apply a conflict mode
Learning Outcomes
Upon completion of the Conflict Resolution Training for the Workplace course, participants will be able to:
- Identify the five different conflict modes identified in TKI
- Select and apply the most appropriate conflict mode to achieve the best outcome
- Demonstrate greater confidence and self-awareness when navigating conflict situations
- Develop a personal action plan to build more effective conflict-resolution skills over time
