Good communication in the workplace is a critical indicator of a high-performance work culture, so it’s not surprising that good leaders can communicate effectively with a broad cross-section of stakeholders, to drive results.
If you’re in a leadership position or looking to upskill, our business training courses help you harness the right tools to improve communication and achieve greater outcomes in your workplace.
Once you’ve completed this course, you’ll be able to:
- Identify purposeful methods of communication for different audiences across various channels in alignment with your own business objectives
- Engage with various stakeholders by employing a two-way communication process
- Maintain communication processes and outcomes in line with your own organisational policies and procedures
Course Content
This course is structured into three modules:
- Prepare for communication
- Engage in communication
- Review communication
Learning Outcomes
Prepare for communication
- Identify purpose and audience for communication
- Identify the desired outcome of the communication
- Evaluate available methods of communication according to task requirements and organisational business policies and procedures
- Identify potential barriers to effective communication and develop solutions to minimise impact
Engage in communication
- Communicate using media and format relevant to the context
- Use respectful and positive approaches to communications
- Employ two-way processes to ensure receipt and acknowledgement of message
- Provide opportunities to clarify and confirm understanding
Review communication
- Maintain record of the communication process and outcomes according to organisational policies and procedures
- Identify follow up actions and communicate to relevant persons
- Seek feedback on communication processes from all parties
- Identify and incorporate opportunities to improve leadership communication processes
Course Duration
You have a full three months’ access to the learning resources to complete this course.
Course FAQs
The course fee is a one-off upfront payment. If you require an invoice prior to payment please email enquiries@mitraining.edu.au or call 1300 549 190.
