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Develop and Use Emotional Intelligence

Emotional intelligence, referred to as EQ, is all about the ability to be aware of, control and express emotions along with handling different relationships maturely. Someone with high EQ stands out because they are skilful at developing teams that are more productive and seen as a positive influence at work.

Demonstrating emotional intelligence in the workplace applies to every interaction in your business – it’s widely agreed that people who display high EQ are ideal to take on leadership roles. This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

If you often face problems around work relationships or have ever wondered why you’re not progressing rapidly in your career, despite your skills and experience, this course is for you.

This course can also be delivered for groups of staff. Learn more about staff training options here.

Course Content

This course is structured into three modules:

  • Prepare to develop emotional intelligence
  • Develop emotional intelligence
  • Promote the development of emotional intelligence in others

Learning Outcomes

This course applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Prepare to develop emotional intelligence

  • Develop evaluation criteria for assessing emotional strengths and weaknesses
  • Assess emotional strengths and weaknesses against evaluation criteria
  • Identify and analyse potential emotional stressors in the workplace
  • Identify methods for responding to emotional stressors
  • Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace

Develop emotional intelligence

  • Analyse and document emotional responses of co-workers
  • Develop a plan for identifying and responding to a range of emotional expressions
  • Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
  • Apply techniques that show consideration for the emotions of others when making decisions
  • Consult with relevant stakeholders and identify improvement areas for own emotional intelligence

Promote the development of emotional intelligence in others

  • Identify workplace opportunities for others to express their thoughts and feelings
  • Develop tasks for assisting others to understand the effect of personal behaviour and emotions on others in the workplace
  • Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

Entry Requirement

There are no formal educational entry requirements for this course.

To support a successful learning experience students will need minimum technology requirements including access to a device (desktop/mobile/tablet), reliable internet connection, and use of a personal email account.

Course Delivery and Support

This course is delivered online via MiTraining’s Learning Management System (LMS) which includes:

  • Course content and reading materials
  • Activities 
  • Supplementary learning materials

Course Duration

You have a full three months’ access to the learning resources to complete this course.

Course FAQs

The course fee is a one-off upfront payment. If you require an invoice prior to payment please email or call 1300 549 190.

Training Options for Staff

MiTraining offers highly practical and industry-relevant training to small, medium and large organisations seeking to develop staff. Organisations can choose from nationally recognised qualifications, accredited short courses or professional development workshops to focus on a specific skill set.

To request a quote for delivery of training to groups of staff please call 1300 549 190.


The concept of emotional intelligence is complex and encompasses a range of behaviours that are deeply connected to personal attributes and life experiences. We find that defining a topic often helps to better understand it. Here's how Psychology Today defines emotional intelligence:

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.

You might also be interested in our related blog article (3 minute read), What are soft skills?

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