Offering exceptional customer service is important for all organisation to retain existing customers and grow your business.
This self-paced short course provides practical advice on the importance of customer service and how to introduce it to your soft skill set.
What You'll Learn
- Identifying your customer
- Greeting customers and personal presentation
- Expressing yourself clearly
- Interpersonal skills
- Building good customer relationships
- Understanding the importance of cultural awareness
- Determining your customer needs and Service delivery
- Ongoing customer service and customer feedback
This Course is Ideal For
This is a critical skill and would benefit anyone working with customers.
This professional development course can also be delivered face-to-face or online for groups of staff as an interactive presentation or half-day workshop. For more information about this course or other workshop topics, please email enquiries@mitraining.edu.au or phone 1300 549 190.
