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Become a Leader in Creating Positive Experiences

In today's competitive market, delivering exceptional customer service is essential for any business's success.

MiTraining's BSBSS00119 Customer Service Skill Set is designed to equip you with the skills and knowledge required to excel in customer-facing roles.

Through this program, you will learn to deliver and monitor services, process complaints, assist with customer difficulties, and advise on products and services, to improve customer satisfaction and loyalty.

Who is This For?

This program is ideal for:

  • Individuals currently working in or aspiring to work in customer service roles
  • Team members and managers looking to enhance their customer service skills
  • Business owners seeking to improve their team's customer service standards

Why Choose This Skill Set?

  • Specialised Skills: Acquire the specific skills needed to excel in customer service roles across various industries.
  • Career Advancement: Improve your employability and potential for career progression in the customer service field. Add the BSBSS00119 Customer Service Skill Set to your resume and social media profiles.
  • Make a difference: Learn how to exceed customer expectations and build lasting relationships that contribute to business success.

How Will This Benefit Your Career?

Completing the BSBSS00119 Customer Service Skill Set with MiTraining positions you as a knowledgeable and skilled customer service professional.

You'll be equipped to handle customer service situations with confidence, improving customer satisfaction and supporting your organisation's success.

What Will You Learn?

The Customer Service Skill Set includes four accredited units of competency, each focusing on a critical area of customer service.

Course Structure

Subject Unit Code Unit Name Core/Elective Duration
Part One SIRXCEG002 Assist with customer difficulties Core 3 weeks
Part Two BSBOPS304 Deliver and monitor a service to customers Core 3 weeks
Part Three BSBOPS305 Process Customer Complaints Core 3 weeks
Part Four SIRXPDK001 Advise on products and services Core 3 weeks

Ready to Transform Your Customer Service Skills?

Join us at MiTraining and take the first step towards becoming a customer service expert. Our accredited BSBSS00119 Customer Service Skill Set is designed to provide you with the skills, knowledge, and practical experience needed to deliver outstanding service that drives business success and customer loyalty.

Enrol Now to begin your journey to customer service excellence.

For more information on enrolment and course details, contact us today. Our team is ready to assist you in achieving your career goals in the field of customer service.

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