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Mastering Difficult Feedback Delivery: A Comprehensive Approach

Join us for a transformative two-hour masterclass where you'll dive deeper into the art of delivering difficult feedback with poise and impact.

Led by the esteemed expert facilitator Elaine Green, this masterclass expands upon the principles of the "A Framework for Making Difficult Feedback Digestible" webinar, allowing for an immersive learning experience through practical exercises and interactive break-out sessions.

Learning Outcomes

  • Crafting a Safe Feedback Ecosystem: Understand how to establish an environment where employees feel secure and open to receiving feedback, fostering a culture of growth and improvement.
  • Mastery of the Feedback Process: Gain an in-depth understanding of the step-by-step approach to delivering challenging feedback that is not only clear and specific but also actionable, enabling real transformation.
  • Deep Dive into SBI Framework: Develop a comprehensive grasp of the "Situation, Behaviour, Impact" (SBI) framework, and learn how to apply it effectively to various feedback scenarios for enhanced communication.
  • Advanced Active Listening Techniques: Delve into advanced techniques for active listening, allowing you to better understand your employees' perspectives, creating a foundation for constructive dialogue.
  • Emotion Management Strategies: Acquire practical strategies for managing emotional reactions during feedback conversations, fostering a more balanced and productive exchange.
  • Confidence in Communication: Build confidence in delivering feedback, mastering the art of communication that strengthens relationships and drives professional growth.


  • Masterclass PowerPoint: A comprehensive slide deck that encapsulates key concepts, visual aids, and step-by-step guides, serving as a handy reference even after the masterclass.
  • Interactive Workbook: A detailed workbook filled with exercises, reflection prompts, and case studies to reinforce your learning, designed to be an ongoing resource for honing your skills.
  • Further Reading Recommendations: Curated reading material, articles, and books suggested by Elaine Green to deepen your understanding of feedback dynamics, emotional intelligence, and effective communication.

Why Choose This Masterclass

Feedback is an indispensable tool for nurturing employee growth and organisational success. This extended masterclass offers a unique blend of theory and practice, allowing you to not only grasp the concepts but apply them in real-world scenarios.

With the guidance of Elaine Green, a seasoned expert in leadership and communication, you'll have the opportunity to collaborate with peers, engage in role-playing exercises, and receive personalised feedback – all contributing to a comprehensive and lasting learning experience. Elevate your feedback delivery skills and forge stronger, more productive relationships with your team members.

Invest in your professional development and leadership prowess. Enrol now in the "Mastering How to Give Feedback " masterclass and unlock your potential for transformative growth within yourself and your organisation.

Remember, the art of delivering feedback is a journey, and this masterclass is your roadmap to mastery. Don't miss out on this opportunity to elevate your leadership skills to new heights.

Presenter: Elaine Green, Team Coach & Leadership Expert

Elaine Green is a respected leader with 30 years leadership, coaching and people development experience. She works with clients from diverse industries and teams in Australia and across the globe. Elaine has extensive experience leading and coaching in a virtual environment. 

Elaine’s global people development, coaching and facilitation experience ranges across the public and private sectors, commercial and not for profit organisations. Her diverse industry experience includes:  Government, Finance, Education, Professional Services, Retail, Energy, Telecommunications, Mining, Communication, Fashion, Sport, Health and Travel.

As a leader Elaine has a proven ability to recruit, motivate and develop high performing teams, to provide exceptional customer service and successfully deliver on key objectives.

Elaine is passionate about helping people navigate dynamic and complex environments. By building connection and trust, she strives to respectfully support and stretch clients to be courageous and achieve their goals. Elaine adapts her approach to each individual’s context and encourages her clients to identify and leverage their unique strengths and characteristics. She enjoys helping people feel energised and connected to their purpose and also achieve a balanced life.

Elaine consistently enhances her practice and has a strong commitment to continuous learning and using evidence-based approaches.

Frequently Asked Questions

How long is the masterclass?
The masterclass will be delivered over 2 hours. 

How is it delivered?
The masterclass is accessible from anywhere, as it will be conducted via a live video call using Zoom.

How do I book?
You only need to purchase the masterclass to join. We'll take your pre-payment and provide all the access details to your registered email address.

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